Order Processing Time
Our goal is to get your fabric to you as fast as possible, we ship within 3 business days, unless it is a preorder item, in which case, the item description will state how many days until shipping. A business day is 8 am to 5 pm, local time (we are in Texas, CST). We generally do not ship on the weekend (Saturday or Sunday) or any of the USPS postal holidays.
Shipping Carrier Information & Pricing
We ship with USPS (United States Postal Service), UPS and DHL. We ship from the DFW area in Texas to everywhere in the United States. Additionally, we ship to Canada, Europe and select countries worldwide. Please make sure your shipping address is up to date and shipping to a location that is safe and can accept packages.
Shipping is free on US orders over $100, all US orders under $100 ship for a flat rate of $5. For international orders, the customer will pay shipping charges, however, if a lower price is available at the time of shipping, the customer will be refunded for the difference. Additional fees for shipping will never be charged after your order has been placed.
Customer is 100% responsible for all taxes and any fees imposed on by your country. We are not responsible for anything that may happen in transit, including but not limited to, loss, damage, stolen materials or delays in transit. International shipping is at the customer's own risk.
Damaged, Stolen & Lost Packages
Please understand that we take the greatest care in securely packaging your order but that we cannot be responsible for mail carriers; this includes lost, damaged or stolen items after delivery. Once your order has been marked as delivered refunds will not be given for stolen packages. If this is a concern please ship to a safe address. If your package has been damaged please reach out to the carrier as you will need to file a claim with them.
International Lost/No Movement: Select countries now offer delivery confirmation on both first class and priority mail and the appropriate tracking/customs number will be attached to your shipping confirmation. Once the package has been accepted by the carrier and shows processing, your order is considered to be shipped and refunds will not be given for lost or non delivered items. Most often your local post office has the package and is waiting for you to pick it up, it is always best to inquire with them first as they have your package and can get it to you.
Returned Packages
Returned packages or mis-delivered packages due to change of address will result in additional shipping fees, should it need to be resent. Shipping costs for wrong addresses will not be refunded. If an order is returned to us due to a wrong or non-deliverable address and additional fees are imposed on us by the carrier (mostly international orders returned) that cost will be taken out of any potential refund or reshipment. Will will contact you should your package be returned, if no response is made, it will be treated as a return.
Customs/Taxes/Duties
Customer is responsible for all customs/duties/taxes. We truly appreciate international customers finding and purchasing from our store but we cannot falsify the custom forms, so please do not ask us to mark it as a sample/gift/etc. It will be marked as merchandise with the appropriate value. It is against federal law to falsify our services. All additional fees are the responsibility of the buyer and are not included in the purchase or shipping price.
